Our Customers Respond:
"I received my order today and wanted to tell you how pleased I am with the items. You
were very accurate in your descriptions ("moderate wear") and I appreciate the timely and
very reasonable shipping prices. I am so glad to have stumbled upon your website and am
sure I will be ordering from you in the future. Thanks again for a speedy and accurate
order processing!!! I have told everyone I can think of about your website."
From: Sylvia Davis, Pleasant Garden NC
"Good Evening,
I received my soup/cereal bowl last night. You were right - the color difference in the
flower is so very slight and really not noticeable! I am very happy with it and it
looks great with my other pieces.
Thank you so much for taking the time to answer all of my questions and concerns. I will
definitely contact you in the future, should I need another piece!
Sincerely,"
From: Marla Hughes, Edmonds WA
"Hello Rebecca,
I recieved my dishes, Beacon Hill-Blue, yesterday, June 6. I can't believe how quickly they
arrived. I only made the purchase on May 25. They never even got delayed in customs. It was
like having a visit from Mum, who gave me the set in the '70's and died in 1980. It really was.
It brought back memories of when she found a bargain, and the store gave her a good price since
two or three pieces were broken. So you see, I never had a complete set to begin with.
Some of the dishes are not in as good condition as most of mine but they are as described and
I am happy with my purchase. They were wrapped very well and arrived in excellent condition.
This has been a pleasant internet purchase and thank you for your promptness.
By the way, I like your slogan at the bottom of the invoice."
From: Crystal Mcdormand, Westport Nova Scotia
"Dear Edish,
We were very impressed with you quick service. The items were received
the next day.
Thank you and we will be sure to recommend you to others. "
From: Sydney Gilzow, Bay City TX
"Hello Jamario -
Got them today, thank you!
I will say that UPS is not my favorite company, as
they tend to damage a lot of packages but you guys
did such an excellent job of protecting the dishes that
it would take a bomb to damage the china. I really
appreciate your care in packing!
Sincerely,"
From: Eric Scholl, Tulsa OK
"Wow. Broke my plates on Saturday. It's now Thursday, and for a very fair price, I
already have the edish replacements in my cupboard.
Feel free to reference me as an extremely satisfied customer.
Best service I have received in a very long time.
Many thanks."
From: Louise Zimmerman, Vero Beach FL
"Hi,
Received the soup tureen ladle in my Metlox Fruit Basket pattern a few minutes ago and
I am truly estatic as you want your customers to be. It arrived in perfect shape and I
am so proud since I broke mine and never hoped to find just the ladle ever again. Thank
you so much for the speedy service and the excellent transaction. "
From: Cherrie Maxwell, Bartlesville OK
"To Sarah W.
I am ECSTATIC! It was only Monday night that I was telling my friend that I was short 3
cups for my set of dishes. Tuesday morning she left a sheet from Southern Living on my
front porch, I think I contacted you Wednesday and tonight I have 5 cups and saucers.
Wonderful! I am so happy. Now if I break one I will still have plenty.
Thanks so much for the prompt shipment and I will also compliment you on the excellent
job of packing.
Sincerely,"
From: Betty Ramey, Shreveport LA
"Good Afternoon,
I've just received the Wegwood Cream on Lavender soup/saucer sets that I have
purchased from you. Delighted to say that I am thoroughly satisfied with the
merchandise received. All pieces are in excellent, like new and first quality
condition. I had received a service for six as a wedding gift 40 years ago; I've
just been able to add a few place settings and acquire the missing items, so
now I'm able to use my complete service for 14...what a treat! Thanks to all
concerned from enquiries to sales & shipping, Don, Jamario, Irene and Sarah."
From: Michèle Thériault, Joliette QC Canada
"Thank you very much for your prompt attention to my request ... the
cup and saucer arrived to day ... unexpectedly quick! ... best
wishes ... "
From: Margaret Richardson, Tamworth NSW Australia
"Hi! I just received my order of Franciscian Apple dishes. The order
was processed quickly and sent in good time. The flat rate shipping
fee was reasonable. The dishes arrived promptly and organized. I love
them! The "c" grade is just as nice as the "a" one, and the prices are
fantastic! I have the orignial dishes my mother bought at the factory
when I was a baby, and I've been looking for over a year to add to my
collection. These dishes are beautiful. Thank you for great service.
Sincerely,"
From: Sarah Gray, Fairfax VA
"All the items have been received and I am VERY pleased with everything. It
was shipped very securely and even the pieces that was used looks great. I will
certainly recommend you to all my friends. Keep me up to date should
more Tranquebar become available. "
From: Liss Geraldi, Valley Stream NY
"Hello, Sarah W.
I am ecstatic. What fine service you folks provide. Absolutely the best packing
I have ever seen. Thank you so much."
From: Walker Broyles, Fredericksburg VA
"I’ve received my Valentine’s gift this week of 15 soup bowls to complete
my china set we received in 1981 when we married. I’m just thrilled with the
bowls, your packaging and customer service. We’ve had either soup, salad, dessert
or cereal in the bowls everyday since they arrived! After 26 years of marriage, we
now are enjoying using our everyday china…everyday!"
Thanks again,
From: Laura Beth Tucker, Ocilla GA
"Folks,
Items listed in order below are beautiful -- wear marks hardly noticeable!
If you can locate more Spode Summer Palace dinner plates, please let me know. New pattern
is preferred, but old is acceptable.
My wife will love this Christmas gift."
From: Paul Henry, Holmdel NJ
"I received the dishes today and I am so-o-o pleased - thank you. I also
want to compliment you on the way you package the merchandise."
From: Lanne, Monrovia CA
"Thank you! Your company is outstanding to deal with. The best online
ordering experience I've had. And I'm so delighted to be able to
complete my china pattern after almost 45 years!"
From: Mary K., Bethlehem PA
"Dear e-dish personnel
Thank you so much for the amount of care you took to send this order,
which arrived early last week just as promised - on time and in perfect
condition. I am so impressed with the high level of service that e-dish
has provided and have not stopped singing your praises to my friends; no
doubt you will hear from some of them."
Kind regards
From: F. Rust, Mosman Park Australia
"This is the second time I have sold pieces to edish and I like the
convenience of being able to sell, without advertising and dealing with phone calls and
people who are just looking."
Sincerely,
From: Charlene, Canby OR
"Hi from Canada, where it is snowing today!! Just received the dear sugar bowl lid,
wonderfully packed. I am so happy to be able to give it to my favorite aunt, whose heart
has been broken these many years over damage to her own. Very grateful for your stellar
service."
From: Gae Miller, Regina Saskatchewan Canada
"Hi Jamahl:
Just a note to let you know that my order has arrived safely. Thanks
very much for the excellent service and the care taken in packaging
these items; I was very pleased that the imperfections in "moderate
wear" were barely detectable."
From: Margaret Lazarus, West Vancouver BC Canada
"Hi Sarah,
I want to Thank You for all your help. Your company has been terrific to deal with.
Your customer service is wonderful. I am so happy this piece became available.
Thanks for shipping the shepherd out so quickly."
From: Mary Marmiroli
"E dish has been an incredible find for me. Your product is superior, your shipping
costs are very fair, the merchandise is received promptly....but you biggest asset is
your staff. Customer service is what good business is about and E dish has wonderful people
working for them. A special thank you to Valerie.......she is the best."
From: Donna Dague, Stillwater NY
"Sorry that I have taken so long to express my appreciation for your
excellent service. Thank you, it was a pleasure to deal with you and I
will not hesitate to pass your name along. A very satisfied customer."
From: Lawrence, Alberta Canada
"Just a note to let you know the pieces I ordered in the above pattern
arrived today in good shape. They are very, very nice. One of the
pieces I bought had "slight wear," but I didn't see any problem. In
fact, it is in better shape than the pieces I have had for years. I
used to use it a lot and then put it away about 25 years ago. I decided
to get it out and start using it again but needed a few fill-ins. So I
am pleased to find that you have some.
Thank you."
From: Lou Ann, Wilmington DE
"Dear Lauren Q.,
Just to let you know that I am not satisfied with my order, I am
ecstatic! The plates are beautiful, and the moderate wear label was
too harsh, as they are in beautiful condition. I have spread your
name among my friends, and will contact you in the future! Thank you
so very much for the fantastic packaging for shipping."
From: Hannah Hungler, Rutherford NJ
"Jamahl, these plates have just arrived ...... and I really, REALLY, am
ecstatic!!! Thank you so much, I am delighted with them. Perfect
condition and perfectly packed. You might be interested to know that
just one of these plates, which I was bidding for on Ebay, sold for £18.45 Sterling
plus carriage, so I consider I have achieved a huge bargain with you.
Thanks again, I shall keep a note of your contact details for the
future, and for my friends!!
Have a happy day."
From: Sue Beer, Church Crookham Hampshire England
"I have received my dishes and am very happy with both the speed of the service as
well as the quality of the dishes. I f you ever run into any of the ramekins for this
set, please let me know, as I have yet to find them. Thanks for your excellent service."
From: Juliana Schmitt, Roscoe IL
"I wish to advise you that the parcel with the items ordered arrived in
South Africa at the post office on 22 December, and I took delivery of it
today.
All the items ordered arrived correctly and in perfect condition. I am
very satisfied with your professional service, and will consider using it
again in future to supplement other discontinued crockery sets that I cannot
find in South Africa. I will also advise my friends of this excellent
service.
Thank you kindly."
From: Faith Botha, Hermanus Western Cape Africa
"Dear Mr. C:
Just a note to let you know our package came today! What a delight it was to receive your china
pieces. This was my first transaction with your firm, and I wanted you to know that we are not
satisfied ... we're ECSTATIC. The pieces were exactly as you described them and for a fair
price. Thank you!
Should you get any additional Noritake Royal Orchard pieces in (dinner plate, dessert, salad,
bowls) that you would like to sell please keep me posted. I would enjoy being your repeat
customer.
Have a wonderful Christmas season."
From: Diana and Chuck Lehman, Santa Ana CA
"Dear Lauren and all the staff at Edish,
Wow! I am so amazed with how quickly you processed my order! My mother broke her favorite
coffee mug and I HAD to get it replaced by Christmas. I was worried with the holiday season
I might not get it in time. Boy, was I wrong! You shipped it the same day I ordered it and it
arrived early the next morning!
Thank you so much Edish! You'll put a big smile on my mom's face this Christmas (and I'll be
the favorite daughter for the day!)."
Sincerely,
From: Ashley Schmidt, Brooklyn NY
"Dear Valarie,
Thank you so much for your effort. I know that these things seem trivial, but my table service
is very important to me and I like it to be the best that it can be. I am very glad to do
business with a business that has such courteous employees as yourself. God bless you."
From: James Harris, Laredo TX
"I just received my order, and I ABSOLUTELY love it. I had originally
ordered my dishes from another web site ( Replacements.com) who say they
specialize in discontinued patterns. When I received their order, the patterns
did not match! The pieces looked like seconds! It was awful. I spoke to a
representative from edishes ( I think it was Dan or Dave) who could not
have been nicer. He took my order, and I received it within a week, and the
dishes are perfect. I had bought my original place-setting of my pattern in
1981, and Lenox discontinued the pattern within the next 2 years. I was
thrilled you have so many pieces of my Morning Blossom, and I am sure I will
be ordering more in the future.
Please feel free to use this as a testimonial!
Keep my e-mail on your list to send my any specials, or promotional coupons!"
Thank you,
From: Katherine Panetta, Roselle Park NJ
"Dear Sarah W -
I AM ecstatic!!! My 3 Luneville Old Strasbourg rimmed soup bowls are WONDERFUL!!!!!
Do you receive shipments of this pattern very often? Hopefully, you'll keep me informed when
you do. Thank you SO much for getting them here so quickly, too."
Sincerely,
From: Sharon Thralls, San Marino CA
"To Edish. I wanted to write to express my gratitude for your exceptional service.
First off with my first order placed on a Sunday, with a response from you including shipping
that same day. Then to keep me abreast of the order, you e-mailed me to keep me informed of
it's status. Then I was most pleased to learn, you already knew the most cost effective method
of shipping to my advantage even in Canada. The items came beautifully packed with no fear
of breakage. Thankyou for your wonderful service I will certainly keep an eye on your web-page
for further products, and highly recommend yourselves to others."
regards,
From: Rod MacDonald, Calgary Alberta Canada
"Dear Lauren Q,
Thankyou so much, I received my purchase of Minton Haddon Hall Cups, saucers and plates this
morning and I was pleased to see that they were all in such wonderful condition.
What service! I have now almost completed the dinner set given to me by my late mother-in-law.
These pieces are so difficult to purchase in Australia, so I am doubly grateful to your company.
Lauren, you were excellent, especially with the trouble I had sending the payment to you, and
to Jamahl, your packaging is fantastic!
I will have no hesitation now of ordering further pieces when available from you but perhaps
not till after Christmas.
I wish you all a very happy Christmas and New Year."
Regards,
From: Joan Alder, Strathmore Victoria Australia
"Dear Sirs:
Not a question, just want to acknowledge receipt of two Stangl cups and to assure you I did
feel "ecstatic" when I saw them.
My mother and I built our sets back in the 1950s and '60s, purchasing the pieces one by one
at the factory in Flemington and Trenton, New Jersey. I never expected to add to the collection
after Stangl closed down.
Many thanks for the careful packaging and for the ease of ordering through your efficient
website."
From: Martha Zepp, Staunton VA
"Just wanted to thank you for sending my order so well packed. Everything looks great! I'm
very pleased. I will check your site for future availability of Eva Zeisel."
From: Glenn Ricci, New Hope PA
"It's my anniversary. I came to shop for myself. I love the fact that my
husband thinks it's great all presents are done on edish!!!"
Thanks
From: Christine Barbieri, Hampton NH
"Just wanted to let you know that the plates arrived and they are in
excellent condition. I was very pleased with the plates and your
service.
I will be looking for more plates in the future and will definitely keep
an eye on your web site. Thanks so much. You folks are terrific."
From: James Belanger, Beaver Dam WI
"Bravo!
My order from you came today, and we were amazed at how quickly it arrived!
It seems that I ordered it only yesterday, so we could not believe that the UPS package
that was delivered this afternoon contained our china order from e-dish -- but there it
was, perfectly and carefully wrapped and packaged, with all its contents in pristine
condition.
So ... thank you very much. You will certainly get our business again."
From: Raymond Caldwell, Longview TX
"Hello edish!
I must say I am ecstatic with my purchase! The candlewick pitcher is one that
I had been wanting to add to my collection for quite some time. It is gorgeous! I
am so impressed with your site! I had never heard of edish until I did some searching
for this pitcher. There were some available elsewhere, but when I saw your site and read
your testimonials, not to mention the price of my item, I was convinced this is where to buy.
Sarah and Jamahl were so friendly and helpful and kept me updated every step of the way. I will
definitely shop here again and I am telling all my other collector friends about you!"
Thanks again,
From: Jessica Hursey, Elon NC
"Hi!
I ordered a dinner plate (Lenox Iris on Grey) which I received today and
I am ecstatic! Just wanted to let you know how happy I am with my plate
and with the great price. Thanks for excellent service and I will be
checking your website frequently for more great deals."
thanks
From: Deborah Widdows, Southaven MS
"I just wanted to thank you for your service. The Anita 5309 was my Great-Grandmother's
favorite pattern. My Grandmother gave them to me on my 10th Wedding Anniversary, 7 years
ago. The set was not complete and the gravy boat was chipped (my Great-Grandmother used
them often!). My Grandmother was very concerned that the set was not
complete for me. She will be so pleased and surprised that thanks to your service, I was able
to put Great-Grandmother's set back together. It's also my favorite, and I use it often."
Thank you so much,
From: Shari Ward, Sierra Vista AZ
"Hi all,
I just wanted to drop you a line and tell you that yes, I am ecstatic with my purchase.
I just received some Royal Doulton English Renaissance from you and am delighted with them.
The plates were described as moderate wear, and the light scratching is totally acceptable.
As I unwrapped them and washed them I thought each piece probably had a story and it made
them even more special. Your service was fast and friendly, and I was just delighted with
the whole transaction. Please keep me on your list for more pieces of the set, especially
serving pieces (on sale would be great!)."
Thanks again,
Sincerely,
From: Linda, Naperville IL
"To Lauren Q.:
My shipment of Ulander Black china arrived today. It was obvious that you packed
it with great care, and everything arrived in excellent condition. Thanks very much!!!! "
From: Jean Bernard, Chevy Chase MD
"I received my cups, saucers, and creamer today in perfect condition. I was so happy to find
my pattern at such a good price, so I bought all that you had. Please keep me posted if you find any
other pieces in Noritake Winsome. That has been my wedding pattern for 28 years now. My new
pieces arrived like new...Thank you. (Your service and the lady who helped me on the phone were
very proffesional.)"
From: JoAnn Gregory, Pine Bluff AR
"Just wanted you to know these items arrived today. Incredible packing! And, I thought your prices
were very reasonable as well. Thanks for such great service! I hope to be back!"
Kind regards,
From: William Welch, Baltimore MD
"My wife and I were married 42 years ago and she purchased a set of the Mikasa Primrose dishes, 8 settings, prior to our marriage. We are not a family that puts our china in the china closet for viewing only. We use frequently, at least twice a month. When I broke a plate on Sunday I was heartbroken when I had to tell my wife. She took it well and said that they were 42 years old and it was bound to happen sooner or later.
As I began my search on the internet, you responded you had two with slight wear. I told my wife and she said that after 42 years ours were also slightly worn. So I ordered them.
Today we received them and I am writing you this just to tell you how pleased we are with the dishes. When you say slightly worn, you truly mean that. Now our china closet is back to normal with one plate to spare. Thank you for your promptness in handling this order. We will be telling everyone that we know about our positive experience with edish. "
Sincerely,
From: Charles Moore, Decatur AL
"Thank you for the dishes, they are perfect, way better than ones I already own!"
From: Autumn Spartano, Lake Forest CA
"I want to thank you for the prompt service when placing my order. I
received it today, and it was packaged so carefully. I will definitly do
business with you again and again. Thank you for taking care of your
customers!!!!"
From: Greg Green, Joplin MO
"Dear Vanessa K.
Thanks! My cups and saucers arrived today.
This was my first Internet purchase, and I was more than a little
apprehensive. However, your excellent customer service made me
comfortable. I appreciated the e-mail messages confirming my purchase and
notifying me of shipping complete with a tracking number and the UPS Web
address.
The cups and saucers are in mint condition and arrived safely. I really
am ecstatic! Thanks for doing such a great job. Not only will I make
additional purchases, I'll recommend you to my friends and family as well."
Sincerely,
From: Janice Hinson, Baton Rouge LA
"Hi Miriam,
Just wanted to let you know that my order of Franciscan Starburst arrived today - I'm thrilled! The pattern is an absolute hoot, and the condition is beautiful - the "slight wear" plates looked as good as the mint ones! Your packing job was wonderful, too. I can hardly wait to give them to Hubby for Christmas - I know he'll think they're great! I have the feeling, though, that he won't want to use them since they're so nice - I may be ordering some of your "moderate wear" ones for us to actually use! Regardless, I WILL be a repeat customer - you've been a joy to deal with, and you're right, I'm already becoming addicted to collecting this pattern! Thank you so much for all your help, and I'll be in touch again with another order! "
Sincerely,
From: Linda Liberto, Pittsburgh PA
"Dear edish,
Thank you for your prompt attention to the above order. It arrived in
express time and in perfect condition. I will certainly use edish for any
future porcelain requirements."
regards,
From: Dr. L Horn, Auckland New Zealand
"Dear edish,
Just wanted to tell you that the Arabia dishes I received from you were
in better shape than the ones I own. I am quite pleased with them and
dealing with you. I would buy 6 more if they become available."
Thank you,"
From: Phyllis Funari, Granville NY
"Hi, the shipment arrived at my door last evening, Nov. 12, in perfect condition, each and every piece. I am thrilled to get it to go with my mother's pieces. Every piece is in fantastic condition.
The customer service lady with whom I placed my order was delightful. I've enjoyed this transaction.
Your prices are very comfortable.
I appreciate your fine service and dishes."
Many Thanks,
From: Mike Langlois, Ventress LA
"Vanessa,
Thank you for responding to my email. My mother loved the platter and
the explanation for the dip in the plate was perfect. Thank you for
taking the time to help me."
Sincerely,
From: Brenda Lee, Thomasville GA
"Sara W.
My china arrived today carefully packaged. I am quite pleased with the
"like new" appearance. I still need four more dessert dishes to
complete my set. Please contact me via e-mail if more become
available."
From: Nancy U., Harrisburg PA
"Hello,
I received the Lenox Lyric today. I am so pleased with the condition listed as slight wear - they appear to be in new condition. Thank you."
From: Irene O'Brien, Hollywood FL
"Dear Edish:
I am so happy. I received the first dinner plates in my pattern
and they arrived in beautiful condition, packaged superbly and
I highly recommend your efficient service. I will be visiting
your site often."
From: Pam Chesnutt, Tuscaloosa AL
"Kerry,
I would like to give your company a great big thanks for your services. My salad plates are a perfect match and I can now put my two chipped plates aside and I have a complete perfect set once again. And I saved two dollars in comparison to what I paid in the past for a salad plate. That's a plus!
I will tell my friends and sisters about your website.
many, many thanks!"
From: Janine Giordano, Herkimer NY
"I just received my place setting yesterday. Thank you so much. It is in
excellent condition and your pricing was the most competitive I found. What
a great company. I will definitely recommend eDish to my friends!"
From: Linda McLaughlin, Haddonfield NJ
"Regarding attached order....the creamer arrived today (much quicker then I
expected) and I was very impressed by the way it was packed for shipment
which insured that it arrived safe and sound.
I am very excited to be able to replace this item. I received the china
service as a wedding gift 30 years ago and this was the only item that had
broken over the years (this includes moving a few times during that time).
I was quite surprised to even find a company that could replace 30 year
old china. I searched the internet on a whim (since you seem to be able to
find 'anything' this way). Your company was one of 2 I found who offered
the item I was looking for. I chose to order from you since your price was
lower. I was happy to find that a lower price did not mean lower quality,
or service.
Thank you for your prompt service. I will certainly remember you if I
need something in the future, and will let my friends know as well."
From: Fran Metzger, Plymouth MI
"I received the bowls and mugs today-and am ecstatic (well almost) about
receiving them. The plates are being shipped separately. Thank you so
much. I've wanted those mugs for a long time, but didn't feel I could
afford them. Your prices are GREAT!
Thanks again."
From: Lucille Willet, Castro Valley CA
"Placed a previous order and was impressed with both the quality of the
merchandise and with your integrity in doing business."
From: Mary Ann Frank, Shelby Twp. MI
"Items arrived yesterday and are in perfect condition! Thanks! I hope to
do business again with Edish very soon."
Sincerely,
From: Laurie McIntire, Camden NC
"You guys are so great. I am Mr. Brown's better half, Toni. My orders may
not be that big because I use the plates for mosaics but you are the best
company I have ever had dealings with. You always make me feel as if I am
your only customer."
From: Toni Brown, Branch AR
"Just wanted to thank you for the excellent service. The plates arrived in
four days and were packaged beautifully. Looking forward to ordering more
pieces from you."
From: Susan Wilson, Surrey British Columbia
"Attention: Kerry K.
Just wanted to thank you -- my Lenox Venture cup arrived today. The
condition was fine -- moderate wear was an apt description -- and you had
shipped it so it got here safe and sound.
A pleasure!"
From: Karen Smith, Union Beach NJ
"Hi Lisa!
Got the dishes today and they are great!
Gosh they were packed perfectly too. yikes!
Thanks so much for your help."
From: Dulce Macleod, Mill Valley CA
"Kerry, This isn't a question. Just wanted to let you know my order for
5, 252011 Salad Plate 7 1/2 inch Arzberg Arzberg White (1382) arrived and
I am as you say you hoped I would be, ecstatic. We were down to four
chipped cracked ones! We'd be interested in getting some more if any
every show up in your stock. Thanks."
From: Nina Love, Annandale VA
"Just had to tell you...
I gave my wife the replacement plates for Christmas and she was thrilled.
They mean so much to her. You made me a hero and I thank you for it. I be
checking again in March for her birthday.
Have a great New Year!"
From: David J. Robb, Mount Prospect IL
"Jimmy D, sugar bowl arrived and is in perfect condition. I can't tell you
how thrilled my wife and I are to find a replacement for a broken one.
We have been looking for a long time. Thanks so much for the service you
provide."
From: Doug Harper, Rockville MD
"Dear David M.
I just received my order for 2 dinner and 2 salad plates of Noritake Adagio.
Everything is in excellent condition, so yes, I'm not just satisfied...I'm
ecstatic!!
It looks like you're out of stock of this now....at least according to your
webpage, but please let me know if you get additional pieces in. I may be
interested in a vegetable bowl if you ever get one in....I've got most of
the other pieces.
Thanks very much! Just in time for Thanksgiving."
From: Vicki Kravitz, MA
"Last week on Tuesday I called and talked to someone in Utah and ordered some
Minton china which was in Houston. He was very helpful. Even more
impressive: my order was not only shipped the same day from Houston, I was
notified of the UPS tracking number, and the china arrived in perfect
condition the very next day - Wednesday.
This was all the more impressive to me because I was leaving Thursday AM to
go to Houston - and could have gone and picked up the china if I had known
it was in Houston .. But this way I was saved the trouble of carrying it
back and was thrilled to get it the night before my trip.
Further: because I am gathering pieces in an older pattern and you only had
5 pieces, I also ordered a cup and saucer from 2 other matching services the
same day (Tuesday). One was shipped Saturday night. The other has yet to
be shipped. So I am very impressed with your shipping department for their
prompt and careful service.
Thanks again."
From: Sally Miller, Austin TX
"I typed in Noritake Affection and you guys had the perfect match. My mother has been looking
everywhere for these plates. Guess she never thought to look on the internet. Now I am the favorite son!"
From: Caleb Zickefoose, Chester VA
"Thanks for the prompt responses, I'll look for the future updates. (I
didn't think .com's were allowed to give good customer service!)"
From: Chris Walsh, Northborough MA
"Very pleased with our purchase. Received both cups in mint condition.
Ordering on line is a first for me. I hear so many horror stories, but
this has been a pleasant experience. Thank you."
From: Marta Strong, Catawba NC
"Just wanted to let you know how pleased I am with my Mason's Vista order
I received today. It arrived very quickly and even though the description
said "moderate wear", the pieces look wonderful. Your prices are very fair too.
I'll be checking your stock from now on as I am still needing some other pieces."
Thank you,
From: Karen Mitchener, Oklahoma City, OK
"P.S. Buying from you is much easier than bidding on e-bay!!"
"I received my order yesterday, and want to thank you for taking care of
it so quickly. I ordered SKU #126783, a covered vegetable dish, to
replace one I broke at Thanksgiving. It arrived in perfect condition
and I am so happy to have a replacement!
Thanks again for your help.
From: Ruth Sando, Washington, D.C.
"Thank you. I received my dishes before Thanksgiving and was very pleased
with your service and the young gentleman who assisted me on the phone.
(I am sorry, but I don't not remember his name.) Again, thanks for the
prompt and helpful service. I will definitely use edish again."
From: Valorie Boyd, Tallahassee FL
"Hello Houston and Yoo-hoo Utah...
Keisha, thank you so much for working with me today! I needed to maneuver
in a tight space to have the 3 Platina Dinner Plates out for Thanksgiving
and then why not include the Orchard Glade Salad Plates for my daughter in
law!
Second day shipping is perfect so the charges are quite in line. Now all
at my table will feel extra welcome. Have a very good holiday! It will be
good to do business with you again.!
Sincerely,"
From: Janet Mc Ardle, Thiensville WI
"I received my 2 dinner plates in Agincourt Blue. They arrived in
beautiful condition. I am very pleased with the quality, even though
I ordered "slightly used". They look new. Thank you very much
for such excellent service. I highly recommend Edish and have told
my friends about you. Thank you."
From: Judy Funke, Boise ID
"I am writing to inform you that I am ecstatic about my edish order. My wife
and I were disappointed when we discovered our wedding china pattern had
been discontinued and was no longer carried in department stores. I was
fortunate to come upon edish.com and find the china pattern I needed. The
edish.com site was very easy to maneuver and it was very useful that the
quantity in stock was displayed next to each item. I am looking forward to
my e-mail notification when my pattern is in stock again. I also look
forward to referring your site to friends and family. Thank you for
exceeding my expectations!"
From: Bryan Shelton, Orlando FL
"Hey Thanks I've just placed my order
(Wedgwood Wellesley) and wanted to let
you know how thrilled I was to receive such excellent service. Your staff
at the Utah branch has always been very kind and helpful. And I got some
great sale prices right at the time of year when I'll be using my China the
most! Thank you Thank you Thank you...It's no wonder your growing...keep up
the GREAT service!"
From: Cheryle A. Yefsky, Naperville IL
"Greetings:
I just wanted to let you know that I ordered a fondue pot
(Magic Garden Temperware)
with no burner stand (I already had one) and I was very pleased
with the product and the shipping was great. It came so fast I could not
believe it. Thanks for your service."
From: Susan Dailey, Ely NY
"I wanted to thank you for the china dinner plate I ordered. It's an
absolutely perfect replacement for the one I broke from my mother's
grandmother's set (my mother cried when I told her it broke). Actually
the replacement piece is in better condition than what I already had.
Thanks for the easy web site ordering process, the shipment, and exceptional
follow-up customer services."
From: Nicole C., Plant City FL
"My dinnerware pattern is Franciscan China - Floral Sculptures - Lotus pattern - Orange color.
I purchased it originally in 1979 and shortly thereafter the pattern was discontinued.
I searched other internet pattern matching and replacement services. Floral sculptures was
made in four different flower patterns each available in four different colors. No one knew
what I was talking about.
When I found your website, the patterns and colors were listed CORRECTLY. I spoke with Steve
who verified my color for me. The dinner plates I ordered arrived promptly and in PERFECT
condition.... I have been searching for this china for a very long time. I still love the pattern after 20 years....When the plates arrived, I was thrilled to tears!
... Thank you for being accurate, professional internet marketers."
From: Michele Donahue, Frenchtown NJ
"Thank you for the speedy response to my order. The gravy boat arrived and
I am extremely pleased with my purchase. I am still looking for other
pieces so keep me up to date."
From: Hanna Cross, Tampa FL
"Received my order 2/22/00. It was well packed with no damage. My wife and
I were pleased with the dishes as there was no discernable wear on them at
all. A perfect match for the setting we already had. Count me a satisfied
customer. If you turn up some Lacepoint crystal in the future please
contact me. Thanks again."
From: Cliff Sturdivant, Cordova TN
"I wanted to let you know that some pieces of
Noritake Blue Moon which my
husband ordered before Christmas arrived safely and on time. He was especially impressed with how carefully everything was packaged for shipping and I was very pleased with the perfect condition of all the pieces. I will continue to watch your website for any pieces I might want to add. Thank you for your prompt and quality service."
From: Sandra Rankin, Alberta Canada
"Well, then, I'll tell you, edish elves, that my china order arrived in beautiful condition, on time, and judging from other replacement sites, at a good price. So I'm glad to be able to wish you a Merry Christmas, and thanks for the good service."
From: Kate, Seattle WA
"Thanks for great service. I e-mailed probably ten different china pattern
services on the net at the time I first contacted you. Some have never
responded while others were just getting around to answering me two days
after you had made the sale. It amazes me how those folks can stay in
business.
Happy holidays and best wishes for your continued success."
From: Bromfield Nichol, Pensacola FL
"I would just like to let you know that I enjoyed doing business with you. You can be assured that I recommend you highly to all my friends when they seek replacements for their dishes. You are to be complimented on the wrapping of the dishes as they all arrived in great shape. The last cup arrived in perfect shape.
Keep up the good work."
From: George Ploudre, Kirkland WA
"I had 80 pieces of Mason's Mandarin to sell and all of you made the process SO easy! The ladies who handled everything were so professional and I learned so much from them about testing china for hairline cracks and such.
Thank you, Clay, for researching and finding my pattern (Limoges, Ceralene in the Regence pattern) which I had been searching months for.
For anyone traveling to Houston, a stop at David Lackey China Matching is a must! I found some chargers I wasn't even looking for!"
From: Terri Duddlesten, Missouri City TX
"Thank you for mailing the stemware that we had discussed. I was delighted with the quality and the exceptional safe packing. I look forward to doing more business with you. We will have many transactions I can assure you!!! You were so kind when I spoke with you on the phone. I know I was excited about the find and went on and on. You didn't even seem to mind thank you!
What a pleasure doing business with someone who seems interested in you. Have a great day."
From: Lynn Hilson, Brandon MS
"Just a quick note to let your company know that I am impressed with both
your service and the china I purchased. I couldn't believe how quickly my
order was processed even though I placed it during Memorial Day weekend.
The pieces I purchased are perfect and your prices were the best I could
find. This china set were wedding gifts to my parents 43 years ago. I am
thrilled to have found additional pieces to replace a few broken during the
years and to add two additional place settings.
I am still in need of two dinner plates in this pattern and perhaps another
serving bowl. If you add these to your inventory let me know. (Noritake
Chatham)
Thank you"
From: Kelly Miller
"I do not have a question. I only wanted to express my pleasure at your
prompt filling of my order. My china arrived in less than a week, extremely
well wrapped and safe and sound. I actually expected it to take much
longer, paying only $10.00 for the shipping and handling. I can't tell you
how pleased I am with your service and can't wait until you get in something
else I need to complete my set.
Thank you"
From: Alice Shockley
"Hey, Craig!!! Got it, used it every day since - LOVE it and thanks for
all your help. Tee Hee. Love it, just love it!
Thanks again."
From: Cheryll Bratvold, Big Timber MT
"Thank you so much!!! I have a long discontinued Mikasa pattern, and you
were able to find replacement pieces for me. I am so happy I found your web
site!"
From: Pam Wissore, St. Louis MO
"Thank you for your prompt response.
Also, I forgot to mention another item to you. I was extremely impressed with Craig
who answered your toll-free number. Unfortunately, I did not catch his last name,
but I do remember that he is located in Utah. I had a particular question about the
teapot and he was able to research it and call me back. I was very impressed with his
responsiveness. If you like, I can put this on formal letterhead and send it to you.
I honestly believe that you should recognize employees who do good work."
From: John M. Buckley, Potomac Falls VA
"You say you want to make sure people are thrilled with their orders when
they receive them. Well, I am thrilled! I have placed two orders for
replacement pieces to my good set of china,
"Westwind" by Lenox. My first
order was for slight wear and those plates were in such good condition I
decided to take a chance on moderate wear on my second order as there were
no more slight wear dinner plates left. That order just arrived today and
again, I am thrilled. I picked this pattern out shortly after we were first
married in 1953. It has always seemed like a beautiful work of art to me.
I love this pattern just as much as I did that first time that I spotted it
in that jewelry store window. Two of my dinner plates had gotten broken
over the years and I really felt badly as I do want to pass these dishes
down to my daughter. You have made it possible to pass down a complete
set.....well, it will be totally complete when I place one or two more
orders as I now want to have a few extras just in case any more get broken.
Thanks so much."
From: Anita Lockhart, Port Townsend WA
"Just received my first order from edish - very happy with the condition of
the dishes, and also, very pleased with the service you provided. As a
manager of a Technical Support Center, I am very aware of the importance
of
providing good service to "win over" new customers - well you've got me! I
look forward to ordering more dishes to replace my damaged ones as they
become available - this will enable me to pass along a beautiful set of
china to my daughter!
Thanks again!"
From: Kerry Rowley, Santa Cruz CA
"Dear edish,
I recently received my first order from you and I just want to let you
know how pleased I am with my shipment of china. It was in beautiful
condition and arrived before the approximated delivery date. The whole
process was very easy.
Thank you,"
From: Jennifer Brinkley, Oviedo FL
"Hello: My order of Syracuse china Old Ivory "Sharon" came today.I am very
pleased about condition and packaging.Thank you! Please let me know when new
pieces are in your warehouse so I can spend more money with you."
From: Ronna Pesha, Lubec ME
"Attn: Steve H.
Thank you very much. My order arrived today and I am VERY
happy and pleased.
I just sent a message to Customer Service at Martha Stewart
thanking them for having put me in contact with such a great
company.
Hoping one day that you will have more of my dishes available
to expand my set, but mainly the one dinner dish needed to put
the set back to what I had.
You are all great people. I am passing the good word, and it is
nice to be able to do so.
Thank you."
From: Cindy Lo Buglio, Janesville CA
"Dear Edish,
I have just received my order of a Wedgwood Colchester Dinner Plate.
(Ordered on 10 Dec 01) I was so happy with the plate, shipping and
service!!!
I will recommend your company to anyone in search of discontinued
dinnerware. Thank you again, what a pleasure to do business with you."
From: Tambi Dalman, Selkirk Canada
"Hello, edish..just letting you know I received the items I ordered and
that they arrived in wonderful condition...so beautifully packed! I
appreciate all the care you took in preparing my order. It's a pleasure
to buy from you.
Regards,"
From: Jim Poles, Washington DC
"Gentlepeople: I just unwrapped my second order of Rosenthal Rhythm china
from you. As before I was impressed by the care with which it was packed,
the speed of delivery and the accuracy of your description of the china's
condition. Thank you. It is a pleasure dealing with you.
Cheers,"
From: Gordon Manock, Toronto Ontario
"Hello! I just wanted to thank you for the shipment and handling my return
and subsequent credit. If you get any of the Metlox Sculptured Daisy, matte
in...please let me know. That is what I have, not the glossy, afterall. I am
really interested in building my set to 10 right now, and maybe 12 in the future.
Thank you all so much."
From: Mary Montgomery, Birmingham MI
"I received the dishes and they were in beautiful condition and perfectly
wrapped.
Thanks so much,"
From: Wendy Billingslea, Greensboro, NC
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