Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
A.W., Garner, NC
I recently placed an order from your website for a few pieces of precious Frankoma pottery and I just had to write to thank you.
I have grown up with a love for Frankoma pottery.This came directly from my mom's parents who have some roots in Oklahoma and would pass through and pick up some pieces from the Frankoma factory every time they were in the area. They have a beautiful collection that they use every day. I grew up feeling like these plates, serving platters, mugs, and other assorted pieces contained a little bit of magic. My mom and I share this warm fuzzy Frankoma feeling (as do my sisters and dad, too) and any time we find a random piece hidden away in a thrift store we feel like we have hit the jackpot.
A couple of weeks ago, I was really missing my grandparents (we live about 1,000 miles apart and somehow they haven't even met my 21 month old daughter!) and set out to ease this heartache with a search for a piece of Frankoma. I was hoping to find something (anything!) and scoured the shelves of every second hand store in the area. I just wanted to be able to feel that smooth texture, flip it to the back and see the perfectly blocked FRANKOMA name, and be soothed by the classic colors and patterns that I know and love. After hours of searching, I found nothing.
Later that afternoon, I found myself on the internet and Googled Frankoma. One of the pages that I noticed immediately was yours. I have stopped in your showroom once (and found a great Frankoma mug!) after reading an article about how awesome your company is in the News and Observer a couple of years ago. I checked out the page and spent the whole day looking through page after page after page of the most beautiful things I could imagine. Being on a thrift store budget, I took a chance and ordered several pieces that were marked 75% off and was able to pick up several things.
When my package arrived last Friday, it brought me to tears! Every piece was so perfect. They are all in great condition and are perfectly worn and loved. They all look like they came from my grandparents cabinet and I can't tell you how special they are. They are treasures that we get to use every day.
I am sure you get letters like this all the time, but I really wanted to let you know how much I appreciate all that you do and provide. You have really brought something special into my life.
L.C., Saint Marys, GA
"Thanks for helping me complete my china patterns!"
L.K., Mount Joy, PA
"Love your business! When there is no other recourse in obtaining china, silver, crystal and collectibles, you are a lifesaver, and best of all, keep a customer in touch with current happenings with the patterns they are interested in. Thanks so much for your exceptional service!"
R.W., Hampton, VA
"I have used your services for years and been to your showroom many times to pick up things on my way to Blowing Rock. You provide a great service."
K.P., San Diego, CA
"Replacements has been an excellent resource for me in the past and present as I searched and was able to replace or add to my Noritake china and Denby stoneware from the 60's and am presently replacing a Fostoria chintz plate that was damaged from my mother's collection and some other items. I have often recommended your site to others for finding discontinued patterns."
N.W., Thomson, GA
"I love your service! I have used your service to complete several patterns that belonged to my great-grandmother so I can pass them on to my children as complete sets. I look forward to using it to finish others in the future! Thanks so much!"
J.M., Chilhowie, VA
"Thank you for this great service!"
M.K., Rockledge, FL
"Easy to navigate website!"
J.M., Woodbridge, CA
"Love your amazing inventory. You are the best! Always recommend you."
L.W., Tullahoma, TN
"Have done business with your company for years and you've always found what I wanted!"
C.F., Owosso, MI
P.S., Powhatan, VA
"The idea of a company who can fulfill the wishes of so many individuals is a dream come true. A company who can do all of that with kind, personal service is amazing. I know I would have never been able to add to and eventually complete my china collection without you. I trust you will have not only found what I want and need but it will be in the condition I want, which is perfect. Thank you for helping to make my dreams come true. I am profoundly grateful for your service and product."
D.C., Mineral Point, WI
"You are truly wonderful. I have often asked for assistance in identifying silver, china or crystal patterns. You have always been most courteous and timely in answering. When I have bought from you, all items are professionally wrapped and arrive on time. Thank you so much for your excellent service."
D.S., Lutz, FL
"Glad you bring pets to work, that sealed the deal for me. Wish more companies adopted that policy."
M.R., Canby, OR
"Great customer service!"
A.H., Midland, NC
"I've been using your company for quite a few years now & have always been very pleased with the results. Your web site is easy to use, your pictures are clear & I particularly like how your company will search for additional pieces. Excellent customer service!"
C.O.C., Falls Church, VA
"Satisfied customer for many years."
P.H., Valparaiso, IN
"I was impressed with the amount of knowledge your representatives possess with regard to so many china patterns. They were so friendly, and helpful with my many questions. It was the most refreshing experience I've had in speaking with a company in a long time."
L.N., Blaine, WA
"Thank you, my order arrived quickly and was packaged so that it was perfect."
M.C., Dayton, TX
"I love your site. I needed several plates to an old set of dishes that I plan to take to our newly purchased beach house. I went to your site and purchased two that I needed. Thank goodness you helped save the day for me!"
M.G., Havre de Grace, MD
"Have been ordering for years-great business! Products are of consistent high quality and arrive in excellent condition."
P.B., Santa Monica, CA
"Your service is unsurpassed!"
S.B., Staten Island, NY
"Always a pleasure, nice customer service."
D.A., Inver Grove Heights, MI
"A most user-friendly website. It took just minutes to search for the items I wanted, place the order, and receive confirmation. Product pricing and shipping are very reasonable."
B.H., Skokie, IL
"I recently ordered some additional pieces to fill out my china pattern. Replacements.com had my exact pattern, had everything available and had it all at a more reasonable price than any retail establishment. Everything arrived just as I ordered it in perfect condition. I just revisited the site to see if they'd have replacements for my fairly old crystal pattern, and sure enough, they do! Not only do I intend to be a repeat customer, but my daughter is getting married and I recommended that she tell people to go to this site for the pattern that she will choose."
M.P., Florham Park, NJ
"Your firm is very people friendly. Your customer service representative was very helpful when I placed my order. I received the confirmation of my order today which also reflects how efficient your staff is."
S.R., Trento, Italy
"Thank you for this site. It is so valuable. Nothing is lost and our cherished memories remain complete with your replacements. Again, many thanks!"
N.S., Sydney, Australia
M.W., Santa Cruz, CA
"You provide great service!"
J.K., Gold River, CA
"I have never been disappointed here. I finished the entire set of dinnerware my sister in North Carolina needed for her set. It was her birthday request. I will continue to check the site for items to find"
S.B., Norfolk, VA
"Great selection and service. By registering the old silver, silverplate, and stainless patterns of our nieces and nephews, we always have a source for gifts for them on any occasion."
D.L., Hattiesburg, MS
"Great site! I plan to place an order soon."
G.M., Hardinsburg, KY
"I love your site. You can't beat it."
M.B., Newhall, CA
"Thank you, thank you, thank you for being there! If it weren't for you, there are many things in my house that I would never have been able to replace from years ago."
H.A., Marion, MS
"You have been most helpful to me in the past. When I have requested patterns and specific pieces you have been prompt in filling my requests, or letting me know when certain pieces will be available at a later time."
P.K., St. Helena, CA
"Love your company! When I found out that I could no longer order my pattern from our local store, I was lost...after all it had been a tradition that on every occasion my husband and I would give each other some piece. Then I found you! Slowly, (and at almost seventy), but surely we add a few pieces at a time. Thank you for bringing a little more joy into our lives."
E.E., Los Angeles, CA
"A lovely and organized site"
B.C., Indio, CA
"Your service is fantastic"
D.M., Millbury, MA
"I love your site and prices! I always feel like a kid in a candy store when I visit your site!"
A.P., Chicago, IL
"I just visited your showroom today. What an incredible place!"
More Pages of Letters From Our Customers!