Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.C., North Port, FL
"I am always pleased with the items I have ordered from Replacements, Ltd! Each is wrapped with care and looks beautiful when I receive it. I also love the fact that I can find pieces that have been, long ago, discontinued, on your list of available items, such as certain Wedgwood, and Mikasa patterns, that my mom and grandmother gave to me, many years ago. It is especially kind that you offer to search for a special item that may not be listed under your "FIND THIS FOR ME" select-button. It is delightful to work with you! Thank you so much."
A.B., Dallas, TX
"Great job and great service, always."
C.C., Weaverville, NC
"Love that you offer this service."
D.D., Rockford, IL
"I have purchased a doll from you and was very pleased."
B.N., Berkeley, CA
"A fantastic store."
G.S., Lindsborg, KS
"Having been on the search for pieces to complete my various sets of china and crystal since long before Replacements, Ltd. came into being, I want to tell everyone what a harrowing experience it was "back then." I searched the back pages of women's magazines for the teensy-tiny advertisements for china or crystal replacements, mailed off a letter telling them of my desired pattern, and simply hoped they would respond. If they did reply and had something, I then had to send off another letter with a check, and wait with crossed fingers, hoping it was indeed the pattern I was requesting (no pictures were generally exchanged) and that it would arrive unbroken. Packing was casual at best, and I received more than one item packed in what I'm certain was simply the contents of the seller's household wastebasket. Replacements, Ltd. is a dream come true for china/crystal collectors such as I. I've been a customer pretty much since they opened their doors, and I've never dealt with a more "straight up" business. Every aspect of my interactions with them has been honest, rapid, and geared toward customer satisfaction. I cannot possibly tell you how very much I value this resource. Thank you, thank you, thank you."
T.T., Columbia, MD
"I came across the Replacement, Ltd. website as I was looking for a missing piece from my Noritake china set that was recently broken and I really liked your website! As I was browsing through the pages, I was amazed by the number of displayed items and the variety of brand named products, posted at such reasonable prices! I used the search option which helped me find what I was looking for but it was sold out. However, I was advised to leave my information so that I can be contacted when the item was available again. Now that I have discovered your website, I will be visiting it more often knowing I can find any replacements without having to go to a regular stores and pay a fortune to purchase it."
K.M., Ontario, Canada
"First-time customer thrilled with well-organized website, attention to detail, excellent service and products, ingenious packaging and lightning-speed shipping. I will definitely return. Thank you."
P.B., Henderson, NV
"As a repeat customer at Replacements, I would like to give complete assurance to anyone contemplating using their service! In every one of my numerous orders, they have exercised the kind of generous and thoughtful packaging that expresses that they truly understand how important precious replacements of treasured china are! There is a copious amount of protective bubble-wrap and filler-type product to insulate even a single item. The shipping department has obviously been extensively trained to understand the architectural packing considerations integral to having recipients experience the maximum joy and satisfaction of having their item(s) arrive intact. Without exception, the merchandise is as promised. If it is stated to be in excellent condition, it is virtually pristine and perhaps has never actually been used. I LOVE doing business with Replacements.com!!!"
S.S., Alameda, CA
"Love you guys. The best packers ever."
M.J., Lebanon, OH
"I am appreciating your fast responses and follow up."
D.P., Niles, MI
"Easiest way to find replacement china. Love everything about your site and your product!"
L.H., Boardman, OH
"Love the site."
S.S., Blain, PA
"I love this website! I've been able to find more of the china pattern I want. Thank you so much!"
C.O., Worthington, OH
"Your service is excellent"
S.T., Roseland, VA
"Love this service! Because of this service, After 30 years I was finally able to get serving pieces for our fine china set. No small feat for a discontinued pattern!"
B.H., Normal, IL
"Your service is wonderful!"
J.G., Orchard Park, NY
"Love your website. I have used your company for years, and have been able to find many things to finish my collections, pieces I didn't know they made for some of my collections and even started some new ones. Everything has arrived beautifully and I've had no problems. Thank you for such wonderful service!"
D.D., Bryant, AR
"I can't say enough about your prompt service and great selection of hard to find pieces as well as excellent packaging and free shipping on large orders regardless how heavy they may be. Your prices are also affordable even for someone on a retirement income!"
C.S., Faucett, MO
"Love this site!! Thank you! I've purchased many items in my patterns and never been sorry. I've also used the site to identify pieces my mom left to me when she passed. I appreciate all the work and dedication that goes into keeping all the patterns updated. Thank you again, and I really do love this site!!"
C.H., British Columbia, Canada
When I ordered from you everything came wrapped so lovingly, totally unexpected from an online company. I love the service you have to search for pieces that were made in each of my collections. Fantastic. Thanks again for being so great."
S.R., Pine Grove, CA
"Love your website."
C.H., Ontario, Canada
L.H., Marbury, AL
"We were at your store for the first time in February 2015. Did not expecting such a feast for the eyes. Love it!"
J.B., Ross, CA
"Your service is so very welcome."
M.E., Lincoln, CA
"Easy to navigate website&thanks"
W.J., Louisville, KY
"This site is fantastic!!"
R.R., Napa, CA
"Just received my first order from you in excellent condition and very quickly. Thank you."
K.A., Carnegie, PA
"Have ordered things from you in the past. Love Replacements, Ltd. Great prices and quick delivery. They say the items have flaws, but I would be hard pressed to find them!"
B.J., Bordentown, NJ
"Love this site!"
P.S., Seven Points, TX
"After receiving some items from my mother I had to do research on each one to understand their history and value. I am a lover of history and did it more for the history than with the intent to sell. Out of all the websites I searched I found yours amazing, full of historical information and well worth the visit."
E.W., Mesa, AZ
"Thank you for the excellent service."
D.F., San Francisco, CA
"You do a marvelous service."
J.V., Naples, FL
"Great service, helpful many times."
M.D., Monroe, OH
"I have been your customer several times and always was very pleased with your merchandise and the way my requests were addressed."
C.P., Hopewell, NJ
"Your stock is always excellent!"
B.C., Naples, FL
"You make my daily life more interesting finding matching pieces for my table."
M.K., Stockton, VA
"I have been getting pieces for years. Always excellent service."
K.H., Bethel Park, PA
"Wonderful way to find replacements."
L.G., Omaha, NE
More Pages of Letters From Our Customers!